Welcome to Shafira.com. Please read these Terms and Conditions carefully before using this website. By accessing or using our services, you agree to be bound by the following terms. If you do not agree with any part of these terms, kindly refrain from using the website.

1. GENERAL

• This website is operated by PT Shafira Laras Persada (hereinafter referred to as "Shafira").
• All users must be at least 18 years old or accessing the site under the supervision of a parent or legal guardian.
• We reserve the right to change, update, or replace any part of these Terms at any time. Changes will take effect once posted on the website.

2. PRODUCT INFORMATION

• All products displayed on Shafira.com are subject to availability.
• We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that all content is error-free, current, or complete.
• Colors may appear slightly different depending on your device’s screen settings.

3. PRICING & PROMOTIONS

• Prices listed on the website are in Indonesian Rupiah (IDR) and include applicable taxes unless stated otherwise.
• Promotional offers are valid for a limited time and subject to change without prior notice.
• Vouchers and discounts cannot be combined unless explicitly stated.

4. ORDERS & PAYMENTS

• Orders are processed only after full payment has been confirmed.
• We accept several payment methods including bank transfer, credit/debit cards, e-wallets, and other options listed at checkout.
• Shafira reserves the right to cancel or refuse any order for any reason, including but not limited to: payment issues, stock unavailability, or suspected fraud.

5. SHIPPING & DELIVERY

• Delivery times may vary depending on the destination and courier services. Estimated delivery time will be provided upon checkout.
• Any delay caused by the shipping provider is beyond our control.
• Customers are responsible for providing accurate shipping information.

6. RETURN & EXCHANGE POLICY

• Returns and exchanges are accepted within 3 calendar days after the order is received, provided that:
• The item is in original condition (unused, unwashed, with tags attached).
• Proof of purchase is provided.
• Items purchased during sale or using promotional vouchers may be excluded from returns or exchanges unless stated otherwise.
• Refunds (if applicable) will be issued in the form of store credit or as per our return policy.

7. INTELLECTUAL PROPERTY

• All content on this website, including images, product names, logos, text, and design, are the property of Shafira and protected under applicable intellectual property laws.
• Unauthorized use, reproduction, or distribution of any materials is strictly prohibited.

8. PRIVACY POLICY

• Your privacy is important to us. All personal information collected on this site is handled in accordance with our Privacy Policy.
• By using our services, you consent to the collection and use of your data as described.

9. LIMITATION OF LIABILITY

• Shafira shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of or inability to access this website.

10. GOVERNING LAW

• These Terms & Conditions are governed by the laws of the Republic of Indonesia.
• Any disputes shall be settled through amicable negotiation or legal proceedings under Indonesian jurisdiction.

CONTACT US

If you have any questions regarding these Terms & Conditions, feel free to contact our Customer Service:

Email: cs.shafira@shafco.com

WhatsApp: 087770911972

Office: Jl. Sulanjana No. 26, Tamansari, Bandung Wetan, Kota Bandung.